Candle Care + Questions

Safety never takes a holiday

1) Never leave a burning candle unattended.
2) Burn out of reach of children & pets.
3) Don’t burn candles close together: always leave at least 6 inches between burning candles.
4) Do not burn candles on or near anything that can catch fire.
5) When there’s only ½” of wax left, it’s time to clean out that glass and move on to a new candle. 

 

First burn 

The first burn is the most important. The first time you burn our candle, burn it for 2-3 hours. This will help avoid “tunneling”— where the candle burns down the middle, leaving wax around the edges.

 

Wick trimming

Trimming your wick before your burn ensures a smaller, safer flame with less soot. Nail clippers will do the trick. 

 

What if my candle is damaged in the mail?

We designed our packaging to be incredibly sturdy, but if your candle arrives damaged in the mail, we got you. Email us a picture of the broken candle/packing along with your order number at: easecandleco@gmail.com

 

What if my package is lost or stolen?

Please make sure you are shipping to a secure location to prevent lost or stolen packages. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.